Off the charts! I went in to purchase a shorty and came out with such a great deal that I had to write a review. First off, the gentleman who helped me took the time to explain cue sticks, chalks, felt, cleaners, tip repair, upkeep, and alot of other things regarding billiards. I ended up purchasing a bridge, shorty stick, powder and he threw in chalk for free. I was so pleased with the service that they now have a customer for life. I thank them for taking the time out to educate me and not make me feel rushed or that I had to purchase something from them.